ARFIT launches FitChat, the new AI assistant for technical support and document searches

New solution provides access to technical information, manuals and product datasheets in seconds, strengthening the company’s innovation and digitalisation strategy.

Arfit has just launched FitChat, its new AI-powered intelligent assistant, designed to provide faster, simpler and more intuitive access to technical information about the company’s products and solutions.

Initially available in a Beta version, FitChat is a new support tool for website visitors, allowing them to clarify technical questions, consult documentation and find information instantly through a natural conversation.

Integrated into the Arfit website, FitChat has been developed to understand the context of conversations, interpret technical questions and follow the user throughout the interaction, even when topics evolve or change during the dialogue.

Among the features currently available are access to product datasheets, instruction manuals and other product documentation, as well as direct access to the corresponding product pages on the Arfit website. Whenever the information is available, the assistant can also answer questions relating to installation, start-up, maintenance, troubleshooting, electrical connections and accessories, including indicating the specific section of the manual where the relevant information can be found.

Another distinctive feature of FitChat is its ability to respond in Portuguese, Spanish, English and French, while maintaining conversation continuity even when the language is changed.

In addition to its technical capabilities, the solution has been developed with a strong focus on the reliability of the information provided. As a Beta version, the platform will continue to evolve over the coming months, incorporating new features, additional technical documentation and continuous improvements based on usage and feedback collected from users.

With this launch, Arfit reinforces its commitment to innovation and the digitalisation of customer support services, providing a tool that simplifies access to technical information and enhances the experience of consulting documentation for its equipment.